Part 4: Bad Systems Will Cause you to Lose Sight of Customers Best Interest - Travel/Hospitality Edition

🎙️ New Podcast Episode Alert: Bad Systems in Travel & Hospitality 🚀

Join us for the latest episode of The Bliss Business Podcast as hosts Stephen Sakach, Tullio Siragusa, and Ash Maher dive into the complexities of flawed business systems within the travel and hospitality industry. Sponsored by Zero Company, this episode unpacks the infamous scandals that highlight the importance of empathy, transparency, and ethical practices.

Episode Highlights:

✈️ United Airlines Incident: Explore the 2017 incident where Dr. David Dow was forcibly removed from a flight due to overbooking, shedding light on the flaws in airline policies and passenger rights.

🏠 Airbnb Discrimination: We discuss the issues of racial discrimination on Airbnb's platform and how the company addressed these challenges to foster inclusivity and fairness.

🚢 Carnival Cruise Line Environmental Scandal: Learn about the environmental violations by Carnival Cruise Line, emphasizing the need for companies to prioritize sustainability and community responsibility.

Key Takeaways:

+ The critical role of empathy in business practices.

+ Strategies to improve customer trust and experience.

+ The impact of regulatory compliance and ethical leadership.

Tune in to discover how businesses can avoid similar pitfalls and build systems that prioritize customer and community well-being.