The hospitality industry has long been synonymous with human connection and guest experiences, but in today’s digital age, it’s clear that technology has a pivotal role to play in enhancing those experiences. On a recent episode of The Bliss Business Podcast, we had the privilege of speaking with Flavio D. Strianese, co-founder of Rooms101.io and founder of Striano, who shared his fascinating journey through law, hospitality, and technology—and how he’s using innovation to make hospitality more efficient, empathetic, and impactful.
A Journey of Diverse Experiences
Flavio’s career trajectory is anything but linear. From tax law in Argentina to bar management in London and eventually leading tech-driven solutions for hospitality, each chapter of his life has added a unique perspective to his work today. As he explained, “Every career switch taught me something different—attention to detail in law, anticipating needs in hospitality, and leveraging tools to solve problems in technology.”
Key Insight: The most valuable skills are often transferable. Whether it’s detail-oriented thinking or empathy for others, every experience has the potential to shape your approach to leadership and innovation.
Redefining Hospitality with Technology
One of the challenges Flavio identified in the hospitality industry is the disconnect between operational systems. Hotels and property managers often rely on multiple platforms that don’t integrate seamlessly, creating inefficiencies and draining valuable time from staff. His solution? Rooms101.io, a platform designed to unify operations, sync calendars, and automate repetitive tasks, giving employees more time to focus on what truly matters: the guest experience.
Takeaway: Technology shouldn’t replace human connection; it should enable it. By automating backend processes, hospitality professionals can redirect their energy toward creating memorable moments for guests.
Empathy in Action
Flavio emphasized the role of empathy in designing technology for hospitality. He explained how Rooms101.io was built with user experience at its core, prioritizing simplicity and accessibility. Features like calendar syncing and reporting dashboards are aimed at helping property managers, even those new to the industry, streamline their operations without feeling overwhelmed.
Try This: When developing solutions—whether for hospitality or any industry—consider how your design can make life easier for the end user. Put yourself in their shoes to anticipate needs and remove friction.
The Human Touch in a Digital World
Despite the advances in AI and automation, Flavio stressed that hospitality remains a human-centered industry. Guests still value the personal touch, whether it’s a warm welcome at check-in or a thoughtful surprise during their stay. Technology can enhance these moments but should never replace them.
Reflection: How can your business use technology to enhance—rather than overshadow—the human connections that define your brand?
Why Now Is the Time for Change
Flavio explained that the pandemic forced the hospitality industry to accelerate its adoption of digital tools, but many organizations are still catching up. With more people investing in short-term rentals and boutique properties, the need for user-friendly, scalable solutions like Rooms101.io has never been greater.
Challenge: What inefficiencies in your industry could be solved with the right technology? And how can you ensure that solution is designed with empathy and adaptability?
Final Thoughts: Love as a Business Philosophy
In a world that often prioritizes profit over people, Flavio reminded us that love has a place in every industry—including hospitality. “When you love what you do, it shows in how you treat others, whether it’s your team or your guests,” he shared. Love, empathy, and passion aren’t just ideals—they’re strategies for creating lasting impact.
Food for Thought: What would change in your organization if love and empathy were at the heart of every decision? As Flavio put it, “Hospitality isn’t just a business; it’s an opportunity to create joy.”
Check out the conversation with Flavio Strianese on The Bliss Business Podcast
