Communication is one of the most critical tools in business, yet traditional methods often emphasize what went wrong instead of what can improve. In this episode of The Bliss Business Podcast, we explored the transformative concept of Feed Forward, a future-oriented communication approach developed by leadership expert Marshall Goldsmith. Unlike feedback, which scrutinizes past actions, feed forward focuses on actionable, forward-thinking strategies for growth and development.
The Philosophy of Feed Forward
Feed forward is rooted in a proactive approach that shifts the conversation from problems to possibilities. It’s about empowering individuals with practical suggestions to achieve their goals, fostering a solution-oriented mindset that minimizes defensiveness and maximizes collaboration.
This simple yet profound shift can transform the workplace. When we look ahead instead of lingering on the past, we create a positive and motivating environment that builds trust and strengthens relationships.
Key Components of Feed Forward
- Focus on Future Behavior: Center the conversation on what can be done differently to achieve better results.
- Provide Actionable Suggestions: Offer specific, practical steps that empower individuals to grow.
- Foster Dialogue: Encourage two-way conversations, creating a collaborative atmosphere where both parties share ideas and strategies.
Examples in Action
Instead of saying, “You missed the deadline,” feed forward would sound like:
“For upcoming projects, breaking tasks into smaller milestones might help keep things on track. How do you feel about that approach?”
This reframing reduces defensiveness, emphasizes solutions, and invites input, creating a constructive and inclusive dialogue.
Challenges in Implementing Feed Forward
- Overcoming Old Habits: Shifting from traditional feedback methods requires conscious effort and practice.
- Building Trust: Feed forward only works in an environment where people feel genuinely supported and safe.
- Balancing Honesty with Encouragement: While focusing on the future, it’s essential to address current realities with empathy and care.
Practical tips for getting started include practicing in low-stakes scenarios, ensuring your intentions are clear, and involving team members in collaborative discussions.
Benefits of Feed Forward
- Encourages continuous learning and development
- Promotes a positive, growth-focused mindset
- Strengthens relationships by showing care for individual success
- Reduces defensiveness and fosters trust
Feed forward isn’t about ignoring challenges—it’s about reframing them into opportunities for growth and innovation.
Actionable Strategies for Leaders
- Set Intentions: Before conversations, define your goal to support the individual’s growth.
- Ask Open-Ended Questions: Engage team members by exploring their goals and inviting their input.
- Build Trust Through Empathy: Show consistent care and transparency to foster a safe environment.
- Model Growth Behavior: Demonstrate your own willingness to improve, creating a culture of continuous learning.
The Path Forward
Feed forward transforms conversations from judgment to inspiration, from blame to possibilities. By focusing on future outcomes, it empowers individuals and teams to align around shared goals and achieve success together.
As discussed on The Bliss Business Podcast, this approach helps leaders build trust, foster collaboration, and create a culture where growth and innovation thrive.
How are you reshaping communication in your workplace? Share your thoughts, and join us for more insights on The Bliss Business Podcast!
For the podcast episode related to this blog click here
