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Empathy Expansion Kit: Metrics for Measuring Empathy
How do we gauge the real impact of empathy? 📊 In our latest episode of The Bliss Business Podcast , hosts Stephen Sakach and Tullio Siragus…
Oct. 30, 2024
Empathy Expansion Kit: Metrics for Measuring Empathy
How do we gauge the real impact of empathy? 📊 In our latest episode of The Bliss Business Podcast, hosts Stephen Sakach and Tullio Siragusa dive into the heart of measuring empathy with metrics that truly matter.
🎧 Key Takeaways from This Episode:
- Empathy Beyond the Bottom Line – Understand the direct link between employee satisfaction, customer loyalty, and revenue growth.
- Innovative Metrics for a New Era – Learn about tools and techniques like employee engagement scores and peer recognition programs to foster a culture of empathy.
- Purpose-Driven KPIs – How businesses with a higher mission, from environmental impact to social good, can leverage empathy metrics to drive positive change.
- Correlations That Count – Discover the strong relationship between empathy-driven practices and customer satisfaction and how one impacts the other.
Join us in rethinking traditional business metrics to include meaningful, empathy-focused measures that inspire growth and connection.