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Empathy Expansion Kit: Saying Sorry - The Art of the Empath…
🎧 New Empathy Expansion Kit Series Episode: Saying Sorry – The Art of the Empathetic Apology 🎧 In this episode of The Bliss Business Podcas…
Sept. 18, 2024
Empathy Expansion Kit: Saying Sorry - The Art of the Empathetic Apology
🎧 New Empathy Expansion Kit Series Episode: Saying Sorry – The Art of the Empathetic Apology 🎧
In this episode of The Bliss Business Podcast, hosts Stephen Sakach and Tullio Siragusa break down the key elements of an empathetic apology.
🌟 Whether you’re handling customer service challenges or managing a team, saying “sorry” the right way can make all the difference in building trust and loyalty.
✨ What You’ll Learn:
+ The essential components of a heartfelt, empathetic apology.
+ Real-life business examples like Domino’s Pizza and Amazon demonstrating effective apologies.
+ How to own mistakes, show genuine empathy, and outline the steps to make things right.
Don’t miss out on this short but insightful Empathy Expansion Kit episode on mastering the art of the apology!