Part 2: Bad Systems Will Cause You to Lose Sight of Customers' Best Interests – Automotive Edition

In our part two episode of, "Bad Systems Will Cause You to Lose Sight of Customers' Best Interests – Automotive Edition," we dive deep into the automotive industry's most notorious business scandals and the systemic issues that caused them.

Join hosts Stephen Sakach, Tullio Siragusa, and Ash Maher as they explore the impact of bad systems on customer trust and business integrity.

In this episode, we cover:

• The Sears Auto Centers scandal and how sales quotas led to fraudulent practices.
• The Volkswagen emissions scandal and its long-lasting impact on brand reputation and financial performance.
• Issues with the automotive sales process, including high-pressure sales tactics and discriminatory auto loan practices.

💡 Learn about the common traits of bad systems, such as lack of transparency, high-pressure environments, and the consequences of prioritizing short-term gains over long-term trust.

Whether you're in the automotive industry or any other sector, this episode offers valuable insights into avoiding these pitfalls and fostering a culture of ethical business practices.

Join us to understand how to create systems that prioritize customer interests and sustainable success.